Care Management in the Age of a Pandemic

As we enter into the ninth week of the pandemic, change has become a constant. It’s our new normal. We’re all experiencing some form of newness in our daily lives, whether it’s how we interact with our friends, “go” to work, or even shop for groceries. Care Management is no exception. Care Managers are finding new ways to connect with patients when they might not be able to physically visit them in a facility or even in their homes. Like many others, their work is now done via telephone, video conferencing, and email. Although it may look different, their ability and success of connecting clients to resources they need to increase their quality of life remains unchanged.

They’re still providing care to clients who need it most, especially those living at home. Care Managers are still an immensely helpful resource for families and elderly loved ones who need home health care. Delivering care at home may have shifted, but the needs remain the same: assisting in a client’s telehealth medical needs, making sure the client and caregiver understands a diagnosis, and helping with changes in medication or prognosis all while continually communicating information to the family.

As the healthcare landscape continues to shift, so do we. Our Care Managers have begun safely meeting with clients at home – with strongest health and safety protocols – visually assessing a patient’s appearance, speech, and behavior. For those that can’t be visited, extra calls and points of contact are made to provide social connection and stay updated on any changes in their health.

Some things don’t change. Care Managers continue to help families understand and navigate the care of their loved ones, keeping anxiety low, questions answered, and seniors safe and comfortable. Their skills, knowledge and expertise are needed now, more than ever to help people age well.  That will never change.

Need care for your loved one at home? Give us a call today or fill out the contact form below!

Here’s how we can help with at home Care Management:

  • Assess the full spectrum of needs, from health
    and safety to legal and financial
  • Personalized care plans
  • Advocate for clients at medical appointments
  • Help families adjust
  • Monitor changes
  • Manage home health care aides
  • Available in time of crisis