Frequently Asked Questions About Senior Care

When reviewing care options for yourself or an aging loved one, there are many possibilities. Consider these frequently asked questions to determine the best option for yourself or your loved one.

1. What services does a homecare agency provide?

Licensed Home Healthcare Agencies provide services that assist individuals with their Activities of Daily Living (ADL). These services include bathing, dressing, meal preparation, medication reminders and light housekeeping.

2. Can Home Health Aide administer medication?

Though this varies state by state most do not allow for Home Health Aides to administer medication. Home Health Aides can give reminders to a client when it is time to take medication and assist in opening prescription bottles. Caring People offers a special medication management program for clients who need more assistance than the Home Health Aide can provide.

3. What can I expect to happen on the first day?

On the first day of service, our Home Health Aide will arrive at your home, complete with an understanding of your needs. In most cases, our nurse will also visit you on your first day of service to review your needs, create your personalized plan of care and obtain authorizations to allow us to perform care for you.

4. During what hours can I reach Caring People if I have a problem?

Caring for our clients is a top priority and we are available 24 hours a day 7 days a week. Outside of regular business hours (9-5 EST) you can reach a team member by dialing the office number and leaving a voicemail. All messages are responded to within 15 minutes.

5. How does the Home Health Aide get paid?

All Home Health Aides are employees of Caring People and are paid directly by Caring People every two weeks.

6. Does Medicare pay for home care from Caring People?

There are many criteria one has to meet to obtain homecare services paid for by Medicare. Often these services are limited and do not cover the needs of our clients. Our Florida offices accept Medicare for skilled services. In our other offices, we can assist in setting up services for you, such as Physical and Occupational Therapy through one of our partner Medicare Agency.

7. What are my payment options?

There are many options to pay for homecare. Medicare coverage is an option and may pay for part of your homecare needs. More often, clients pay for homecare services using their ACH or Credit Card. ACH allows for direct debit from your checking account and eliminates the need to write and send checks. Fees for credit card usage will apply. Clients are charged for services every 2 weeks.

8. Does my Long Term Care Insurance pay for care?

If you have a Long Term Care Insurance Policy, the first step is to verify your coverage. You will need to find out if you have a deductible, what the criteria is to meet it and what your daily benefit is. Next, you need to know the limitations of utilizing your policy to pay for your care. Navigating these benefits is challenging and a member of our finance department can help you verify and maximize utilization of your benefits. We do not accept Assignment of Benefits so all services will be paid for out of pocket. Our insurance specialist will assist you with reimbursement from your long-term care policy.

9. How do you screen your employees?

We recognize how stressful it can be to allow a stranger in your home and have developed a rigorous 5 step screening process for all caregivers new to Caring People. All of our employees come to us with experience in homecare, they are all background checked. Each applicant must go through several interviews with our various team members, as well as provide recent, verifiable references. In addition, each applicant is tested for competency and is required to attend a company orientation. This screening process has proven effective and we have a very high satisfaction rating.